LOCAL GOVERNMENT OF SAN SIMON

HELP US SERVE YOU BETTER!

This Client Satisfaction Measurement (CSM) tracks the customer experience of government office. Your feedback on your recently concluded transaction will help this office provide a better service. Personal information shared will be kept confidential and you always have the option not to answer this form.

INSTRUCTIONS: Check Mark (✓) your answer to the Citizen's Charter (CC) questions. The Citizen's Charter is an official document that reflects the services of a government agency/office including its requirements, fees, and processing times among other.

INSTRUCTIONS: For SQD 0-8, please put check mark (✓) on the column that best corresponds to your answer.

Strongly Disagree

Disagree

Neither Agree nor Disagree

Agree

Strongly Agree

Not Applicable
SQD0. I am satisfied with the service that I availed. ✓ ✓ ✓ ✓ ✓ ✓
SQD1. I spent a reasonable amount of time for my transaction. ✓ ✓ ✓ ✓ ✓ ✓
SQD2. The office followed the transaction's requirements and steps based on the information provided. ✓ ✓ ✓ ✓ ✓ ✓
SQD3. The steps (including payment) I needed to do for my transaction were easy and simple. ✓ ✓ ✓ ✓ ✓ ✓
SQD4. I easily found information about my transaction from the office's website. ✓ ✓ ✓ ✓ ✓ ✓
SQD5. I paid a reasonable amount of fees for my transaction. (If service was free, mark the 'N/A' column) ✓ ✓ ✓ ✓ ✓ ✓
SQD6. I am confident my online transaction was secure. ✓ ✓ ✓ ✓ ✓ ✓
SQD7. The office's online support was available, and (if asked questions) online support was quick to respond. ✓ ✓ ✓ ✓ ✓ ✓
SQD8. I got what I needed from the government office, or (if needed) denial of request was sufficiently explained to me. ✓ ✓ ✓ ✓ ✓ ✓